Bring your ideas. Make history.
BNY Mellon as a company provide the infrastructure, technology and processing services to help clients navigate the capital Markets. Working with the clients BNYMellon find solutions that make it easier for clients to access these markets around the world. Helping them to do business.
BNY MELLON partners with financial institutions, insurers, governments and not-for profit organisations at all stages of the deal lifecycle management. With global reach and a comprehensive suite of scalable administrative, operational and infrastructure capabilities, BNY Mellon Corporate Trust help clients to drive business growth and maximize efficiency through our core services of trustee, paying agency, custodian, collateral administrator and other fiduciary offerings.
This role is part of a team supporting onshore client service Mangers in Corporate trust providing trustee and agency services to the capital Markets. With a focus on conventional debt, structured debt and project finance to teams based in the UK.
Responsibilities:
- Serves as the technical expert for complex transactions and processes on a daily basis.
- Supports onshore servicing of the clients
- Provides bespoke billing activity as requested by client service managers or the external client.
- Independently assists clients by responding to complex phone, email and other inquiries regarding company products, services and procedures.
- Responds to client questions on BNY Mellon product features and provides technical assistance for the most complex issues that have been escalated
- Researches and resolves complex operational or client issues. Assists in identifying trends in client issues and proposing solutions.
- Provides status updates on problem resolution and outstanding issues to other teams.
- Directs inquiries to the appropriate resources at BNY Mellon.
- Assists with process improvement by contributing ideas to improve team efficiency.
- Coordinates implementation of resulting process changes for the team.
- Perform onboarding and termination functions that ensure a strong control environment.
- Perform Report and reconciliation processes in a timely manner
- Complete all activities as assigned by Team Leader or client service manager
- Perform quality reviews and due diligence where required
- Perform any project or regulatory based activity when required to do so
- Ensure that all processes are in accordance with the Firm and Corporate
- Trust policies and preferred practices
- Maintain a working knowledge, as appropriate,
Qualifications:
- Previous experience in Financial Services preferred.
- Strong PC skills (including Microsoft® Word, Excel, PowerPoint, etc.
- Nature and Area of Impact – This role supports and assists the Client Service Managers onshore to ensure delivery of good client service by accurate and timely processing of transactions. The quality and timeliness directly affects how the organization is perceived by our clients.
- Excellent written and spoken English language skills
- A strong Business English vocabulary with an emphasis on banking terms
- Use of Microsoft Excel to advanced (macro) level
- Use of other Microsoft Office suite programs
- Ability to withstand work pressure and deliver with speed and accuraccy
- Must demonstrate flexibility towards job timings, extended shifts and open to move from one function to other as needed.
- Experience in written client communication
What we can offer for you:
- Full time contract of employment
- Competitive salary
- Health & Life Insurance
- Multisport card / Cinema Tickets / Nursery subsidiary
- Pension scheme
- Excellent opportunities for training, growth and professional development
- Opportunities to engage in diverse projects due to growth of business migrations
- A multitude of opportunities to get involved in additional charity projects A collaborative culture and great teams
BNY Mellon is an Equal Employment Opportunity/Affirmative Action Employer. Minorities/Females/Individuals With Disabilities/Protected Veterans.
Our ambition is to build the best global team – one that is representative and inclusive of the diverse talent, clients and communities we work with and serve – and to empower our team to do their best work. We support wellbeing and a balanced life, and offer a range of family-friendly, inclusive employment policies and employee forums.
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